Attributes
Attributes are the core fields used by templates and entities.
Attribute Types
Section titled “Attribute Types”- Dimension: categorical or descriptive field
- Metric: numeric field used for aggregations
- List: selectable values from a predefined list
- Reference: link to entities in another template
Data Types
Section titled “Data Types”- String
- Number
- Boolean
- Date
- DateTime
- File
- Image
Practical Rules
Section titled “Practical Rules”- Use Metric for values you want to chart or aggregate.
- Use List for stable vocabularies (status, priority, category).
- Use Reference for relationships (for example, Ticket → Customer).
- Keep names short and unambiguous.
